Privacy Policy
Terms and Conditions
Introduction
Use of the website — including browsing, registration, purchase, or any other action — constitutes confirmation and agreement to these Terms and Conditions.
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Definitions
User / Customer: A visitor or purchaser on the website.
Product: Goods or services offered for sale on the website.
Order: Selection of product(s) and payment accordingly.
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Registration and User Account
• Some services, such as Wish List, require registration and the creation of a user account.
• The user undertakes to keep login details confidential and to prevent others from using their account.
• We reserve the right to refuse registration or delete an account without prior notice.
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Purchase and Payment
• An order is confirmed only after system approval and successful payment.
• Prices, stock availability and sale terms are valid only at the time the order is placed.
• Payment is processed through a secure SSL system, using credit cards, PayPal and similar payment methods.
• In accordance with Bank of Israel guidelines, additional verification of payment details may be required.
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Price Changes and Availability
• Prices, promotions and product availability may be updated without prior notice.
• If a product is out of stock, we will offer an alternative product or issue a refund.
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Order Cancellation and Product Returns
Details of the cancellation and returns policy appear on the “Shipping and Returns” page.
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Intellectual Property
• All copyrights, trademarks and website content are the property of the business.
• It is prohibited to copy, distribute or modify any content without written permission.
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Limitation of Liability and Force Majeure
The website and its services are provided “as is” (AS IS), without any express or implied warranty.
We shall not be liable for direct or indirect damages, loss of profits, or any other damage resulting from the use of the website.
We shall not be liable for delays or failures caused by force majeure events, including war, strikes, natural disasters and similar circumstances.
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Privacy and Data Protection
• Personal information is processed in accordance with the Privacy Policy published on the website.
• The data is used only for processing orders and improving the service.
• Customers may contact us to update, correct or delete their information in accordance with the law.
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Governing Law and Jurisdiction
• These Terms and Conditions are governed by the laws of the State of Israel.
• Exclusive jurisdiction in any dispute shall be granted to the courts in Tel Aviv.
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Updates and Changes
• These Terms and Conditions may be updated from time to time without prior notice.
• The updated Terms and Conditions will be published on the website and will apply from the date of publication.
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Shipping, Self-Pickup, Order Cancellation and Returns Policy
In accordance with the Consumer Protection Law and the “Transaction Details on an Internet Page” regulations.
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Self-Pickup
Harish, Sapir 3:
Sundays, Mondays, Wednesdays and Thursdays, 10:00–19:00, by prior arrangement.
Tel Aviv, Nahalat Binyamin 18:
Tuesdays and Fridays, 10:00–16:30, by prior arrangement.
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Shipping
• Door-to-door courier delivery — ₪49; estimated delivery time: 2–4 business days.
• Free shipping on orders from ₪800.
• Kibbutzim and moshavim — please note that the shipment may be delivered to the local secretariat, local post office, or the community’s mail distribution point.
• International shipping — calculated automatically according to weight, destination country and shipping method.
• Estimated international delivery time: 5–16 business days.
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Order Processing Times
• In-stock items are shipped within up to 2 business days from order confirmation, unless stated otherwise on the product page.
• Custom-made / personalized orders are prepared for shipment within up to 10 business days.
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Order Cancellation
Cancellation before the shipment is handed over to the courier:
Cancellation is possible. The cost of the items and the shipping fee will be refunded, after deduction of a payment/cancellation fee of up to 5% or ₪100, whichever is lower.
Cancellation after the shipment has been handed over to the courier:
The shipping fee is non-refundable.
• The cost of the items will be refunded after deduction of a payment/cancellation fee of 5% or ₪100.
• The customer is responsible for arranging the return shipment in the original packaging, at their own expense, and providing us with the tracking number.
Cancellation of custom-made / personalized orders before work has begun:
Cancellation is possible. The cost of the product and shipping will be refunded after deduction of a cancellation fee of 5% of the total payment or ₪100, whichever is lower.
Cancellation of custom-made / personalized orders after work has begun:
Cancellation is not possible. No refund will be issued.
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Returns and Exchanges
• Returns are accepted within up to 14 calendar days from the date the order is received, for standard items only.
• Returned items must be in their original packaging, unused, with no signs of use, and with all accessories included.
• Exchange for a similar item, such as a different size, model or color, is possible within the same time frame.
• Return shipping costs are the customer’s responsibility, except in cases of a defect or an error on our part.
• Each item is checked before shipment, with documentation of its condition.
• Refunds will be issued only after the returned item is received and inspected. The refund will be made to the original payment method within 14 days.
• Custom-made / personalized items cannot be returned or exchanged.
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For additional information or questions, you are welcome to send us a message on WhatsApp or through the “Contact Us” page.
