Shipping & Returns

Deliveries

The warm house company will update the options for deliveries and their costs. The customer will confirm his consent to pay the shipping fee indicated on the site and in the order form as presented to him at the time of purchase or as agreed with him by telephone in the case of non-standard size packages. In the event that the shipment is returned to the company because of misinformation entered by the customer, the customer will be charged an additional fee for shipping and handling fees as indicated in his order.


Delivery date

The aim of the company is to complete the delivery and delivery process as quickly as possible so that the customer receives the shipment up to 30 business days from the date of confirmation of payment by credit card companies ( business days are considered Sunday-Thursday days, excluding holiday evenings and holiday days). However, unexpected delays of deliveries can not be ruled out categorically especially at the addresses off the coast to the main cities.


Return policy

The purpose of the firm is to ensure its customers full satisfaction with the products purchased on the site of warm house. In the event that the product you received was defective when it was received, or if there was any error in the delivery process, please send an e-mail to
support@warmhousewh.com
Or call the phone - +972539676652
And we will take care of the replacement of the product.
If for any reason you are not satisfied with the products you received, you may return the products packed in their original packaging and are in the same condition as the condition you received and thus cancel the order within 14 days of receipt of the shipment. Any returned product will be checked by a party on behalf of the site and if it is found that its original packaging has been opened and that it has not been returned as new in its original packaging, the site may refuse to receive the product back.
For products that comply with the terms of return, a monetary credit will be provided for the price of the product paid less than 8% at the lowest of their sons under the law. The shipping fees paid by us to a third party will not be refunded in this case.
To ensure the proper return of the products and the receipt of the appropriate credit, you must send the products by registered mail or courier with the means of tracking shipments and along with the invoice you received. In addition it is necessary to send an e-mail to
support@warmhousewh.com
And to inform about the return of products with the indication of the number of the delivery certificate